Shipping Questions
How long does shipping take
Orders are packed + shipped Mon-Fri. Shipping orders can take 24-48 hrs to process. Orders placed on the weekend + holidays are processed on the next business day. Once shipped, you will receive a Confirmation email with a tracking number.
Where does my order ship from
Your order ships from sunny South Florida!
How often do you restock items
We pride ourselves on having a unique collection of spiritual goods + gifts. Not every item will be restocked. Curious about a specific item? Send us an email! shopbellamoonofficial@gmail.com
Do you offer local delivery
YES! Local delivery is only available in Miami, FL. Local deliveries are done on Saturday mornings. Someone from Shop Bella Moon will get in contact with you via text to schedule a delivery time.
Return and Exchanges
What is your return policy
All sales are final.
Customer satisfaction is our priority. If your order has arrived damaged, incomplete, or incorrect, we sincerely apologize and are more than happy to help you get the right products delivered to you! Please reach out by sending us an email at shopbellamoonofficial@gmail.com so we can make it right.
Care and materials
How do I care for my crystals
When you purchase crystals from our shop, you'll receive a free digital download that teaches you how to care for your new crystals. It will be sent to you via text or email- depending on the information you provided during check out.
how do i use smudge
Time to cleanse your space, mind body, + soul! Included with your purchase, you will receive a free digital download that walks you through how to use to your smudge. It will be sent to you via text or email- depending on the information you provided during check out.
Dind't find what you were looking for? Feel free to contact us at any time!